Terms and conditions

Booking conditions

At the time of booking, full trip fees will be charged. Payment can be made via Bankcard, Mastercard or Visa card. There is a 2.5% surcharge for credit card purchases.

Once the booking has been made, a booking confirmation will be e-mailed to you. Please contact us if you have not received a booking confirmation within 48 hours

Entry and administration fees

Please note that there is a fee levied on all passengers to cover park entry fees and administration costs. Fees are charged by the Great Barrier Reef Marine Park Authority and Queensland Parks and Wildlife for entry into the Marine and National Parks. The overall fee includes these costs and our administration costs. Fees are subject to change and are payable on board.

At present a total fee of $12.00 per day or part thereof is payable per person, and this includes an Environmental Management Charge of $5.00 per day, a Commercial Activity Permit Fee of $2.60 per day, and an Administration Fee of $4.40 per day plus GST.

Cancellation and carriage policy

Cancellation of a tour between:

• the booking date and 14 days of departure will result in the loss of deposit
• 14 days and 72 hours before departure will result in the loss of 50% of the trip fees
• 72 hours and departure will result in the loss of the full trip fees

Where full payment has been made and we can re-sell the booking prior to departure, we will refund payments made less 20%.

Where travel has been booked with a travel agent, we cannot guarantee refund of the travel agent deposit component.

Postponement / transfer

Postponement / transfer of a trip will be allowed 72 hours prior to departure. Postponements between 24 and 72 hours will be considered based on the merit of the circumstances causing the postponement.

Please note that we refuse the right of boarding to any guest who arrives intoxicated by alcohol or under the influence of illegal substances. If this occurs, we will not refund any monies paid.

Liability

Guests should be aware that sailing can be a dangerous activity and while our crew will make every effort to ensure guest safety, we cannot be accountable for actions of guests that are beyond our control. Guests will be required to sign a travel agreement during the check-in process and answer a questionnaire. We have the applicable shipowners insurance to cover public liability for our guests and staff.

Travel insurance

We strongly recommend that guests take out their own travel insurance to cover valuable items (e.g. cameras) and to protect themselves against unforseen last-minute cancellations or medical conditions that may occur during carriage and the associated costs of accessing medical care around the islands.